Who owns the Nestor&Jeeves apartments ?
Each apartment belongs to a different owner who has entrusted its management to us.
We take care of them as if they were our own.
What kind of apartments do you offer ?
We offer our apartments in four collections : Budget, Classic, Premium and Exception.
We have apartments in all price ranges that are adapted to the needs of each traveler.
Where are your apartments located ?
Our apartments are mostly located in the hyper center of the city of Nice, but also in the heart of the Old Town or near the Garibaldi/Port district.
You will always be close to the main sites of interest, shops, museums, restaurants, bars and monuments...
How are the apartments equipped ?
Each apartment is decorated according to the tastes and needs of each owner.
However, for each apartment, our owners respect a list of mandatory equipment to ensure you an optimal stay.
In each apartment you will have a free wifi internet connection.
Is the apartment equipped with sheets and towels ?
All our apartments are prepared in the same way regardless of the length of your stay.
On your arrival the beds are made and you will find at your disposal towels according to the number of people.
Can I bring my pet ?
Unfortunately pets are not allowed in any of our apartments.
Can I smoke in the apartment ?
Sorry, all our apartments are strictly non-smoking.
Can I book an apartment for an event ?
Parties are not allowed in our apartments.
It is possible on request to rent some of our apartments for filming or professional events.
Are instructions provided ?
You will have access to all the instructions for the apartment on our online concierge service
They have been personalized and simplified for each apartment to facilitate the use of the appliances.
Will someone assist me during my stay ?
We are at your disposal before and during your stay.
You can contact us through our online concierge service or come and meet us at our "boutique" conciergerie. If needed, we are available 7 days a week.
Why book directly with Nestor&Jeeves ?
To have access to the best rates and to benefit from a direct contact with all our concierge services.
How are the prices of your apartments set ?
Prices are adapted to our apartment collections.
They are defined according to the market price, furnishings, decoration, floor, location, equipment...
How are the discounts calculated ?
We apply discounts between 5 and 45% depending on the length of stay.
You can have discounts from 6 nights.
The discounts are automatically calculated on our website according to the chosen booking period.
You always have the best rate guaranteed when booking on our website www.nestor-jeeves.fr
How do I pay for my booking ?
The payment policies are described in our general conditions and are automatically displayed at the time of booking.
What payment methods do you offer ?
You can pay for your booking via our website in a secure manner by credit card (only Visa or Mastercard).
What do I have to pay in addition to the displayed price ?
Nothing at all, except if you want extras
The rental, the cleaning at the end of your stay, the booking fees and the tourist tax are included in the price advertised on our website.
After I make a booking, will I be charged ?
Yes, we will charge your credit card for the amount indicated at the time of your booking.
Depending on your arrival date, you will be charged either the total amount or a percentage of the amount of your booking.
Can I block an apartment before I decide ?
Upon request and depending on the apartment chosen, we can block a booking period for a maximum of 48 hours.
What is the security deposit ?
The security deposit corresponds to an imprint of your credit card.
If your stay is less than 28 nights, there is no charge and the credit card imprint is automatically cancelled three working days after your departure if no damage is found.
If your stay is longer than 28 nights, the security deposit is debited from your credit card and is automatically credited three business days after your departure if no damage is found.
Will I receive a booking confirmation ?
After your booking, you will receive an automatic email confirming the registration of your booking in our system.
Once the payment is confirmed, you will receive a second and final confirmation email.
I do not receive the booking confirmation ?
This is not normal. If you do not find anything in your spam box, please contact us by email firstname.lastname@example.org
I want to cancel my booking ?
The cancellation conditions are in our general conditions.
I want to rent an apartment for several months ?
You can book an apartment for a maximum of 3 months.
If you need an apartment for a longer period, please contact us or visit jeloueici.fr
Who is Nestor&Jeeves ?
Nestor&Jeeves is voted the number 1 conciergerie in Nice.
We specialize in apartment rentals and manage about 200 exclusive accommodations with new additions every month.
How do I know if I'm booking with a trusted conciergerie ?
Nestor&Jeeves welcomes more than 9000 travelers every year.
You can find the best reviews of the apartments and our services on booking sites and on Google.
Nestor&Jeeves is also accredited by the UPLT association, which gathers the professionals of the tourist rental industry.
Why book an apartment with Nestor&Jeeves ?
When you book an apartment, you are staying at an owner's home thats he has chosen to share with travelers from all over the world.
The apartment you choose carries the soul of the owner and is not standardized.
Compared to other types of accommodation, you will enjoy a comfortable apartment with linen and a fully equipped kitchen.
With Nestor&Jeeves, you also benefit from our numerous concierge services, permanent assistance and a personalized follow-up during your stay.
How many nights can I book ?
You can book most of our apartments for a minimum of 5 nights and a maximum of 90 nights.
It is possible to book a minimum of 3 nights for "last minute" bookings on some accommodations.
We advise you to enter your dates of stay on our website and to see the apartments that are proposed to you.
The conditions of stay and the rates are updated in real time.
What is the purpose of the Nestor Jeeves online concierge service ?
The online concierge service allows you to know everything before you even arrive.
A few days before your arrival, you'll receive a unique login 'key' that will allow you to access it via our NESTOR JEEVES application or directly online.
This will allow you to discover your apartment, book services and contact us.
What do I need to do before my arrival ?
Before your arrival, we ask you to check in via our online concierge service.
There you can fill in the necessary information for your arrival.
Online check-in saves you time and allows you to get everything sorted out before your arrival.
What if I need additional linens ?
If you would like additional or new linens, you can order them through our online concierge service before or during your stay.
Do you offer baby equipment ?
Yes, we offer baby cots or baby chairs.
You can order them in addition on our online concierge service before your stay.
Do you offer transfers from the airport to the apartment ?
Yes, we can arrange a transfer from or to the airport.
You can order it for an additional fee through our online conciergerie service.
I am arriving by car, how can I park ?
You can book a private parking space near your apartment according to availability.
You can book a parking space for an additional fee on our online conciergerie service before your stay.
Do I have to clean the apartment when I leave ?
The end of stay cleaning of the apartment is included in the price of your booking.
However, we ask you to leave the apartment in the same condition as you found it and to simply throw away your garbage and clean the dishes.
Will my apartment be cleaned during my stay ?
If you require cleaning during your stay, you can order it at an additional cost through our online conciergerie service before or during your stay.
What are your sanitary measures related to Covid19 ?
Since June 2020, we have been applying a sanitary charter approved by the UPLT association.
We no longer accept departures and arrivals on the same day, which allows us to leave the apartment free for at least 24 hours between each traveler and thus proceed correctly to its ventilation and cleaning.
When I arrive, at what time can I get the keys of my apartment ?
On the day of your arrival, you can pick up the keys of your apartment according to the time you have indicated during your online registration between 10am and midnight.
How do I get my keys back ?
You can pick up your keys from the address you are given after your online registration.
This allows you to collect at the time you have indicated and then go to your apartment at your leisure.
At what time should I return the keys of my apartment ?
On the day of your departure, we ask you to return your keys by 10:30 am at the latest.
On the day of my departure, how can I enjoy Nice without luggage ?
We propose to keep your luggage free of charge at our "boutique" conciergerie. Please do not forget to book the luggage storage service on our online concierge service at least 48 hours before your departure.
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